Privacy Policy

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You are our valued customer so we respect your right to personal privacy and we are not pushy or invasive.
We have a huge range at great prices every day of the year so we don’t and won’t try to bully you into buying and we’ll take care of you.
In order to operate the site and have your orders work though we need to collect certain information which we will never pass on to 3rd parties – we’re not those kinds of guys.

This statement applies to information collected on this website.
Website Content Disclaimer
We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date at all times. Australian Rod and Custom Components runs 3 outlets where our products are sold and at some times our stock supplies may vary from what is advertised. Australian Rod and Custom Components staff will always work towards providing you an offer of equivalent or better value if the item you viewed has sold out. Australian Rod and Custom Components does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how ever so caused.

Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it.

Collection and Use of Personal Information
We collect the following personal information from you:
• Contact Information – i.e. name, email address, mailing address, phone number
• Unique Identifiers – i.e. user name, account number, password
• Preferences Information – i.e. product wish lists, order history, marketing preferences
• Monitoring of site
In order to improve the performance of the site, we may gather certain information when you use the site and these may include details of your domain name, IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.
We use this information to:
• Fulfill your order
• Send you an order confirmation
• Send you requested product or service information
• Send product updates or warranty information
• Respond to your customer service requests
• Administer your account
• Send you newsletters
• Send you marketing communications
• Administer contests and sweepstakes you entered, and notify you if you win
• Respond to your questions and concerns
• Improve our Web site and marketing efforts

You may choose to stop receiving our newsletter or marketing emails by ticking the opt out button on our website – within ‘My Account’ control panel.

Security of your Personal Information
Australian Rod and Custom Components do not store your credit card number details. All credit card transactions are processed by using the Secure Sockets Layer – SSL method of web transmission, Australian Rod and Custom Components web server ensures we provide the required level of security to protect your personal information, including your credit card number. The server encrypts all data sent and decrypts all data received with a digital ID generated by using Secure Socket Layers (SSL) encryption technology, ensuring that your information remains safe and secure. Australian Rod and Custom Components do not retain or have access to your credit card details.

If you choose to use PayPal to finalise and pay for your order, you will provide your credit card details directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal Web site.

Changes to Our Privacy Policy
Our Privacy Policy may change at any time without notice so please revisit this page from time to time if you wish to ensure that you are aware of any changes that may come into effect.

Contacting Us
Please feel free to contact us 7 days a week with any questions or comments you have:

Call: 0418 675 170
Email: [email protected]

Warehouse Address:

Unit 25/30 Mudgeeraba Road, Mudgeeraba, QLD 4213

Opening hours:

Monday – Friday 8:00am to 4pm
Saturday 8:30am to 12:30pm
Sunday Closed

Closed Public Holidays